Work Order Statuses

Every work order follows a lifecycle from creation to delivery. The current stage is reflected in the status badge shown in the page header.

All Statuses

Status	Description
Draft	Work order created but not yet confirmed
Confirmed	Shipment confirmed, awaiting pickup arrangement
Pickup Scheduled	A pickup time has been arranged
Picked Up	Cargo has been collected from the shipper
In Warehouse	Cargo is at the warehouse awaiting further processing
Customs In Progress	Customs clearance documents are being processed
Customs Cleared	Customs has approved the shipment
In Transit	Cargo is on its way to the destination
Out for Delivery	Cargo is with the delivery agent at the destination
Delivered	Cargo has been delivered to the consignee
Completed	Shipment fully closed and finalized
Cancelled	The work order has been cancelled

Allowed Transitions

Each status only allows moving to specific next statuses. The system enforces this — you cannot skip stages or go backward.

Current Status	Can Move To
Draft	Confirmed, Cancelled
Confirmed	Pickup Scheduled, Cancelled
Pickup Scheduled	Picked Up, Cancelled
Picked Up	In Warehouse, Cancelled
In Warehouse	Customs In Progress, In Transit, Cancelled
Customs In Progress	Customs Cleared, Cancelled
Customs Cleared	In Transit, Cancelled
In Transit	Out for Delivery, Cancelled
Out for Delivery	Delivered, Cancelled
Delivered	Completed
Completed	(terminal — no further transitions)
Cancelled	(terminal — no further transitions)

Note

In Warehouse has two forward paths: shipments that go through customs proceed to Customs In Progress, while shipments that do not go through customs can go directly to In Transit.

Updating the Status

Open the work order detail page. A row of status buttons appears below the page header showing only the valid next statuses for the current status. Click a button to move to that status immediately.

The Cancelled button is styled in red to distinguish it from forward transitions.

Status buttons are only visible to users who have the update permission for work orders. If the work order has reached a terminal status (Completed or Cancelled), no buttons are shown.